So you’ve started a Facebook ad campaign – you’re really proud of it, getting lots of Likes and Shares.. but all of a sudden..
GET OFF MY FUCKING FEED! or you might even get
YOU’RE AN EVIL SCAM ARTIST or sometimes you might get something even worse….
Someone disagreeing with your point of view. And it can be REALLY tempting to jump in there and defend yourself.
Here are my suggestions for dealing with your new found “haters”.
It’s REALLY important to get these comments off QUICKLY. And I mean quickly. So my advice is to either appoint a manager or team member to check for negative comments constantly – or to do it yourself. When running a lot of ads, I check my page for negative comments every hour or so – weekends included. The best way I have found is to use the iPhone Pages Manager app, which allows me to quickly skim through comments. It also allows me to respond to positive comments or requests for assistance quickly – leading to a better experience for fans as well.
My next piece of advice is to make sure that you start creating a list of words that are BANNED from your page – meaning anyone who uses them in a comment has the comment immediately disabled. To do this go to your Facebook page and click Settings in the top right hand corner.
Look for Page Moderation and add a list of as many rude words as you can think of! Plus each time anyone leaves a comment with something rude you hadn’t considered, add one of the rude words here to prevent future comments being allowed.