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Measuring up your competition on Google AdWords How it is possible to test which of your competitors are worth watching out for, and which don't really have a clue? There are ways to test, and here are a few of them: Poorly written adverts It's...

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Google AdWords Certified Partner Exams Just a quick note to advise you all that I've now passed every single one of the 4 Google AdWords Certified Partner exams.  This includes Google Advertising Fundamentals Exam Search Advertising...

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Automating your Google AdWords adverts: possible and... You will all have seen them – ecommerce websites that have the most dreadful looking AdWords adverts.  The adverts that seem to match what you searched for in Google, but don’t look quite right and...

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Do you know a worthy charity that would benefit from... I'm looking to use my skills and experience assisting a worthy charity with any of the following: Website and landing page advice Web marketing strategy advice A free Google AdWords campaign (charities...

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Running a test campaign in Google AdWords on a small... If your budget is limited - consider running a test campaign in Google AdWords. I suggest starting off with just a few of your high margin products if your website is an ecommerce site  - otherwise...

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Top Ten Tips for using Google AdWords

Posted by clairejarrett | Posted in Adwords, Questions, ROI | Posted on 03-09-2010

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Here are our top ten tips for using Google AdWords:

1. Make sure your website is up to scratch before you get started. Does it represent you well? Is it clear how people can buy your products or services? Don’t be arrogant and presume your website is excellent as you’ve designed it or approved the design yourself, get someone else’s opinion too! Family and friends DO NOT count!
2. Set an appropriate budget. A couple of pounds per day is a waste of money. You need to run a trial by setting an appropriate budget to get started. This may be thirty to one hundred pounds per day.
3. Remember that an average conversion rate on a website is between 3% and 5%. Not everyone who visits will buy. If a click costs you £2, you can see that setting a daily budget of £2 will result in a very long time to run an effective trial!
4. Set up a campaign to run only on the Search network, not the Display network to save money and increase your Click Through Rate
5. Create multiple ad groups with a handful of keywords per ad group, and just test a few keywords to start with.
6. Place the keyword into the advert heading in order to maximise Quality Score as well as Click Through Rate. This will also usually increase conversion rate too.
7. Install conversion tracking to ensure you know what’s working, and what isn’t
8. Run search query reports regularly (you can now have them emailed to you by Google). Use this to identify new negative keywords. Negative keywords will prevent irrelevant searches and save you money
9. Don’t send visitors to the homepage, send them to a specific landing page about that one product or service. Ensure the visitor can convert on the landing page by placing a contact form or callback form. Also consider including testimonials, photos etc.
10. Be prepared to test and refine your landing pages, as well as your Google AdWords adverts continually, to try and improve both.

That concludes our top ten tips, I hope you find them useful. Questions? Do ask them here!

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Why does my AdWords account contain lots of small ad groups?

Posted by clairejarrett | Posted in Adwords, troubleshooting | Posted on 01-09-2010

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I’ve been asked this question a few times now by our monthly AdWords clients, so have decided to answer it in a blog post.

In an AdWords account, one of the most important factors is quality score.  Quality score makes a difference as to how high your ads appear, and also the Cost Per Click you pay for.  Ideally quality score should be at 7 or above – see the effect on Cost Per Click in the image below, courtesy of Click Equations.

Quality Score

The easiest way to get quality score up is to make sure the exact keywords appear in the advert heading.  This is the way that Google prefers.  It has the added benefit of often increasing conversion rate.  Having the exact keywords in the advert heading is usually impossible if there are a large number of keywords in a single ad group. 

Therefore an account will usually be optimised over time to break it in small ad groups.  In each of these ad groups there will be only a handful of keywords, as the adverts for this group need to reflect these keywords extremely closely.

With large accounts, this can result in a very large account with many hundreds of ad groups.  This can appear unwieldy to the client, but it is usually the ideal way to manage a large account.

Questions?  Do ask them here!

How to monitor your competitors on Google AdWords

Posted by clairejarrett | Posted in Adwords, competitors | Posted on 16-08-2010

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How it is possible to test which of your competitors are worth watching out for, and which don’t really have a clue? There are ways to test, and here are a few of them:

Poorly written adverts

It’s usually possible to spot those competitors who are running their PPC campaigns themselves. Look out for adverts with accidental misspellings (as opposed to deliberate misspellings in order to match what the person has searched for!), or for adverts which mention the company name, or for uncapitalised words.   These are all bad practice.

In AdWords, each word should be in sentence case as this has been proven to increase Click Through Rate.  Nearly all PPC agencies are aware of this, so an advert with no capitalisation surely means they are managing it themselves.

Well written adverts

Those competitors to watch out for are using well written adverts, including pricing or special offers, and change their adverts regularly.  So keep monitoring your competition over a period of time.

No landing pages

Any competitors worth their salt will have set up landing pages on their website where they detail the particular product or service. You should never be taken straight to the homepage unless they are offering only one type of service.

Split testing adverts

Hit the refresh key (F5) and look out for any adverts that change. All savvy competitors will be split testing different adverts to get Click Through Rate up, as well as creating different types of ads to appeal to a range of potential clients.

Frequency of ads showing

The ones to watch out for are running their ads all day, every day. In certain markets, they pause them in the evenings. The ones that have been running them for many months are certainly making a profit, and are the ones to watch!

How to Schedule your Google AdWords Campaign for maximum ROI

Posted by clairejarrett | Posted in Adwords, Targeting | Posted on 10-08-2010

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Did you know that it’s possible to schedule your AdWords campaigns so that they turn on and off at certain times of day, as well as raising bids at certain times of the day?  No?  Then read on!

This is likely to be advisable in a number of occasions – for example if you are operating a same day delivery company such as a florist, you may wish to raise bidding in the morning in order to maximise orders before your cut off point for delivery.

In order to set your times of day, you will need to open the Campaign Settings for the campaign in question.    Scroll down until you find the option Schedule – you will note an option marked “Display ads all days and hours”.

Ad Scheduling

Click the Edit button  - a weekly scheduler will now appear.  Find  the option “Bid adjustment”.

Within this option you will need to select the day you wish to change first.  Click where it says “Running all day” and you will now have the option to set ads to run between certain times.  You can also add in a percentage – for example you could schedule bids to be increased to 200% between 9am and 1pm, and then reduce to 100% between 1pm and 8pm.

You also have the option to copy the setting to all days of the week, or just weekdays at this stage.  This can be particularly useful if your company is B2B and you would like ads to run only Monday to Friday.  Do remember to pause the campaigns on the weekend if you are interested in this option.

Scheduling your campaigns can make a huge difference in a number of markets.  For example in the holiday industry, it would be a good idea to raise bids at lunchtimes, when people are likely to be using their lunch break to browse and book holidays.

Google AdWords Certified Partner Exams

Posted by clairejarrett | Posted in Adwords, partner | Posted on 09-08-2010

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Just a quick note to advise you all that I’ve now passed every single one of the 4 Google AdWords Certified Partner exams.  This includes

  • Google Advertising Fundamentals Exam
  • Search Advertising Advanced Exam
  • Display Advertising Advanced Exam (Content Network)
  • Reporting & Analysis Advanced Exam (Google Analytics, Website Optimiser etc)

The first 2 out of these 4 exams are now cGoogle AdWords Certified Partner Bristolompulsory to become a Google AdWords Certified Partner

These exams are now FAR harder than previously, when it was possible for anyone to become a Google AdWords Professional with a minimum amount of study and experience.  The new Google AdWords Certified Partner status is now a true indicator of quality and a thorough understanding of Google AdWords, Analytics and Website Optimizer.

Automating your Google AdWords adverts: possible and advisable?

Posted by clairejarrett | Posted in Adwords, competitors | Posted on 05-08-2010

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You will all have seen them – ecommerce websites that have the most dreadful looking AdWords adverts.  The adverts that seem to match what you searched for in Google, but don’t look quite right and you cannot figure out why…

Here’s an example:

AdWords example from Amazon

This is possible because software exists that will allow ecommerce website owners to output their entire product range complete with pricing and landing pages, and then upload the lot into Google using just one generic advert.  Some websites do not even send you to landing pages for the particular product but instead just send you to a search page!  Dreadful.

This may be great – and your product range may now all be in Google AdWords,  BUT….

Will people really click them?  Do they stand out?

My personal opinion is that automation on such a large scale cannot work effectively.  Creating AdWords adverts is a craft that CANNOT be given to a machine to do.

However for the smaller advertiser, this is fantastic news as they are easily able to outsmart the larger companies that are automating their advertising, getting cheaper Conversions  which create a level playing field to make up for the economies of scale enjoyed by larger companies.

I believe that you need to examine your competitors’ ads, make yourself stand out from them somehow using your USP, and then carefully match that offer in your landing pages.

How to write enticing AdWords adverts

Posted by clairejarrett | Posted in Adwords | Posted on 02-08-2010

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There is most definitely an art to creating effective AdWords adverts. In my opinion the business owner needs to be heavily involved in the writing of adverts, as they better understand the products and services they sell.  It is essential to fully understand a USP before creating adverts, in order to make yourself stand out from competitors.

Creating AdWords adverts takes time to perfect, and you should ideally be reviewing your existing adverts and subsequently creating new adverts to split test on a monthly basis. You willcertainly  find that your skills improve over time, as will your Click Through Rate(CTR) – which is the percentage of people viewing your advert that choose to click it and visit your website.

When creating an AdWords advert, it is important to remember you have very few characters to work with. The headline of the advert needs to be up to 25 characters and the remaining 2 lines of the advert and the “display URL” need to be up to 35 characters long.  This really is  not a lot of space to work with!

An important point to note is that whenever a word in your advert matches one of the keywords your potential visitor has entered into the Google search box, the word appears in bold. This has the effect of making the advert stand out more than the surrounding adverts which do not have bold. Therefore your aim is to ensure you have as much of the advert as possible in bold to capture attention.

Headline

The headline of the AdWords advert needs to closely match the keywords your potential visitor will have used when searching. These keywords should match your product or service.

For example:

Bristol Bouncy Castles

Hire A Bouncy Castle From £45

Many Different Sizes Available

Castles.BristolPartyHire.co.uk

In the example above the headline matches the keywords Bristol Bouncy Castles, which we are imagining someone has typed into Google in an internet search.  You will note that every time Google finds the word Bristol, Bouncy, or Castles it will also put this into bold too.

A very common mistake is to put the name of the company in the headline. The advert is not about you, or your company. The visitor wants to make sure that they will be taken to a website that matches what they are searching for!  Make sure your advert heading matches the keyword the visitor is searching for, as closely as possible.

Advert creation

When creating the main 2 lines of your advert, you need to capture their attention with a compelling message. Here are some tips for writing effective messages:

These are the most powerful words in the English language (according to a Yale University study) so aim to include one or more of these if possible:

  • You
  • Money
  • Save
  • New
  • Results
  • Easy
  • Health
  • Safety
  • Love
  • Discovery
  • Proven
  • Guaranteed

Include figures wherever possible. For example, are you a locksmith who is available 24 hours per day? Then write in your advert “Call 24/7”. Do you offer free 24 hour delivery? Then include this in your advert! However a common error I see is to include the telephone number in the advert – possibly in the hope that people will just call immediately rather than click the advert first. This is unlikely to work, and uses valuable advert space.

Prices

A useful tip is to include the price in your advert if you might otherwise attract the wrong type of visitors. For example, if a company only offers Excel courses during the day and not evening or weekend classes, so we include the price of £225. Visitors seeking the evening and weekend classes are put off by the price as they are usually seeking cheaper college courses. They therefore do not click the advert, which saves money in the long term.

Consider asking a question which conceals a benefit. This will increase your Click Through Rate (CTR) hugely! For example

Excel Courses

Did You Know Attending Our Excel

Courses Can Enhance Your Career?

ComputerTrainingSolutions.co.uk

Split Testing

Write multiple adverts to test against each other. For the same set of keywords, ensure you create between 2 and 4 adverts. This will allow you to test different messages and appeal to different personality types. Run them against each other and see which advert performs best. As soon as you identify the worst performing advert (which will have the lowest Click Through Rate), delete it and create another one. You should always be aiming to beat your currently best performing advert!

A common mistake is to leave the adverts running indefinitely against each other. Ensure you monitor the adverts on a regular basis – at least monthly and ideally weekly.

Using the Display URL

The display URL is the web address where you will be sending people. It is worthwhile capitalising the first letter of each individual word within the URL e.g. ComputerTrainingSolutions.co.uk. This ensures each word stands out, and it also helps to build brand awareness for your name even if the potential visitor does not click on your advert. Additional tips including using subdomains which are based on keywords. Subdomains are folders or different areas within your website. An example is www.Castles.BristolPartyHire.co.uk where the word Castles has been added as a subdomain

Do come and share some of the adverts that have worked well for you!

Why do people leave your site?

Posted by clairejarrett | Posted in analytics, test | Posted on 27-07-2010

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It’s important to install a form of tracking software such as Get Clicky or Google Analytics onto your website.  This will allow you to monitor visitors, the length they remain, find any sites who have recently added a link to you (as people will click from the link to visit your site) as well as find reasons why people leave your site.  This information can prove invaluable as it will prompt you to edit pages, refine keywords and add to any FAQ on your site.

In Google Analytics, navigate to Content – Top Exit Pages and examine these pages closely.  Note that it’s common for the most common page here to be the Contact Us page as this means people have either called you, emailed you, or found your address for an invoice.

Look for any potential problems.  Are a lot of people leaving at a certain page?  Visit that page and ask yourself why.  Test all elements on that page.  What keywords had people used – were they frustrated and unable to find what they were seeking?  It may well be that this page needs refining for these keywords, or perhaps you need to encourage people seeking this keyword to visit a different page through your SEO targeting or through AdWords landing pages.  Get Clicky is great for spotting problems – especially urgent problems as it’s actually possible to spy on visitors through your site.  In particular it’s great for spotting 404 errors FAST!

How and why you should add Site Links to Google AdWords

Posted by clairejarrett | Posted in Adwords | Posted on 20-07-2010

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I’ve been asked today how to add sitelinks to an AdWords campaign (underlined below in red).

sitelinks

Sitelinks are a GREAT way of giving your visitor extra details about your company, and being able to get your USP across, as well as standing out from your competitors!   They will definitely increase your Click Through Rate.

Do note that Sitelinks will only show if you are in the top position, so you will need to work on quality score as well as ensure your bid is high enough to appear in the top.

Here are some examples of how to use them:

  • FREE DELIVERY
  • BIGGEST & THE BEST
  • FREE 24 Hour Delivery
  • Why Choose Us?
  • 100% Guarantee!

Note all capitals are currently allowed by Google (highly unusual), which will REALLY make your ad stand out from the rest!

To find sitelinks, go into Settings for the Campaign you wish to add them for.  Scroll down until you see:

Sitelinks – Show additional links to my site within my ad: None

Click the None button and add your links using your carefully crafted text!  You may also want to look at setting up some new landing pages in order to send visitors to different pages, representing different points of your USP.

Do you know a worthy charity that would benefit from my time for FREE?

Posted by clairejarrett | Posted in Adwords | Posted on 28-06-2010

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I’m looking to use my skills and experience assisting a worthy charity with any of the following:

  • Website and landing page advice
  • Web marketing strategy advice
  • A free Google AdWords campaign (charities receive FREE AdWords credits from Google) and AdWords management
  • SEO set up
  • Supporter signups
  • Facebook and Twitter marketing

I will NOT be charging a penny for my services.  I am offering up to 4 hours per month of my time for free on an ongoing basis – this is not a one off service.  I am therefore seeking a charity that will benefit from my advice, but also that is willing to put the advice into practice!

Please drop me a line at claire@marketingbyweb.co.uk if you know a charity that would benefit from this.

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